FAQ

Q: How fast is shipping?
A: Orders are processed in 1–3 business days. Standard delivery is 4–10 business days after your order ships; items that ship from U.S. warehouses are on the faster end of that range. You'll get a tracking number by email as soon as your order ships.

Q: When is shipping free?
A: Standard U.S. shipping is free on orders of $70 or more. Under $70, the exact cost is calculated and shown at checkout before you pay.

Q: How do returns work?
A: You have 30 days after receiving your item to request a return. 1) Email support@sidwellsales.com with your order number. 2) We'll reply with return instructions and the return address. 3) Ship the item back (return shipping is at your cost) in its original condition and packaging. Once we receive and inspect it, approved refunds go back to your original payment method within 10 business days.

Q: My item arrived damaged or wrong. What do I do?
A: Contact us within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right.

Q: Do GPS trackers need anything extra?
A: Some trackers require a SIM card and/or a subscription plan for live tracking service — each tracker product page states exactly what it needs in its first lines, so check there before ordering.

Q: How do I reach a human?
A: Email support@sidwellsales.com — we reply within 1–2 business days.